{"id":10189,"date":"2022-07-13T16:02:08","date_gmt":"2022-07-13T15:02:08","guid":{"rendered":"https:\/\/hotel-webdesign.com\/?p=10189"},"modified":"2025-06-19T11:09:34","modified_gmt":"2025-06-19T09:09:34","slug":"how-to-keep-good-reviews-on-your-google-page","status":"publish","type":"post","link":"https:\/\/hotel-webdesign.com\/en\/how-to-keep-good-reviews-on-your-google-page\/","title":{"rendered":"How can you keep good reviews on your Google page?"},"content":{"rendered":"<div id=\"fws_69d4d588c8ada\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row vc_row-o-equal-height vc_row-flex vc_row-o-content-middle\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-6 wpb_column column_container vc_column_container col boxed padding-3-percent inherit_tablet inherit_phone\"  data-shadow=\"small_depth\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap column-bg-layer\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<h1 class=\"entry-title\" style=\"text-align: left;\">How can you keep good reviews on your Google page?<\/h1>\n<p>&nbsp;<\/p>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h2>How to master Google My Business in 2025: customer reviews, e-reputation and sales<\/h2>\n<\/div>\n<\/div>\n<p style=\"text-align: left;\">If your establishment doesn't have a Google review, it's like leaving your neon sign off: nobody notices, even if the food is exceptional. In 2025, the Californian search engine will still be capturing <strong>almost 90 % of research worldwide<\/strong> - a domination that relegates Bing, Yahoo! and others to the rank of extras. Worse (or better, depending on your point of view): four out of five Internet users say that <strong>trust online reviews as much as recommendations from a friend<\/strong>. In other words, your Google My Business (GMB) page has become your first venue; your reviews, your digital word of mouth.<\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-6 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"img-with-aniamtion-wrap\" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"none\" >\n      <div class=\"inner\">\n        <div class=\"hover-wrap\"> \n          <div class=\"hover-wrap-inner\">\n            <img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy\" data-delay=\"0\" height=\"1067\" width=\"1600\" data-animation=\"none\" src=\"https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/ememmpuojlw-1.jpg\" alt=\"google advice\" srcset=\"https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/ememmpuojlw-1.jpg 1600w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/ememmpuojlw-1-300x200.jpg 300w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/ememmpuojlw-1-1024x683.jpg 1024w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/ememmpuojlw-1-768x512.jpg 768w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/ememmpuojlw-1-1536x1024.jpg 1536w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/ememmpuojlw-1-18x12.jpg 18w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/ememmpuojlw-1-900x600.jpg 900w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/>\n          <\/div>\n        <\/div>\n        \n      <\/div>\n    <\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"hotelwebdesignpromosection\"  data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"5%\" data-bottom-percent=\"5%\"  class=\"wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex\"  style=\"padding-top: calc(100vw * 0.05); padding-bottom: calc(100vw * 0.05); \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"true\"><div class=\"inner-wrap row-bg-layer using-image\" ><div class=\"row-bg viewport-desktop using-image\"  style=\"background-image: url(https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2023\/04\/Header-Hotel-Web-Design-agence-web-hotels-3.jpg); background-position: left top; background-repeat: no-repeat; \"><\/div><\/div><div class=\"row-bg-overlay row-bg-layer\" style=\"background-color:#ffffff;  opacity: 0.5; \"><\/div><\/div><div class=\"nectar-shape-divider-wrap\" style=\" height:50px;\"  data-height=\"50\" data-front=\"true\" data-style=\"mountains\" data-position=\"top\" ><svg class=\"nectar-shape-divider\" fill=\"#ffffff\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 300\" preserveaspectratio=\"none\">\n          <path d=\"M 1014 264 v 122 h -808 l -172 -86 s 310.42 -22.84 402 -79 c 106 -65 154 -61 268 -12 c 107 46 195.11 5.94 275 137 z\"><\/path>   <path d=\"M -302 55 s 235.27 208.25 352 159 c 128 -54 233 -98 303 -73 c 92.68 33.1 181.28 115.19 235 108 c 104.9 -14 176.52 -173.06 267 -118 c 85.61 52.09 145 123 145 123 v 74 l -1306 10 z\"><\/path>\n          <path d=\"M -286 255 s 214 -103 338 -129 s 203 29 384 101 c 145.57 57.91 178.7 50.79 272 0 c 79 -43 301 -224 385 -63 c 53 101.63 -62 129 -62 129 l -107 84 l -1212 12 z\"><\/path>\n          <path d=\"M -24 69 s 299.68 301.66 413 245 c 8 -4 233 2 284 42 c 17.47 13.7 172 -132 217 -174 c 54.8 -51.15 128 -90 188 -39 c 76.12 64.7 118 99 118 99 l -12 132 l -1212 12 z\"><\/path>\n          <path d=\"M -12 201 s 70 83 194 57 s 160.29 -36.77 274 6 c 109 41 184.82 24.36 265 -15 c 55 -27 116.5 -57.69 214 4 c 49 31 95 26 95 26 l -6 151 l -1036 10 z\"><\/path> <\/svg><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col boxed padding-2-percent inherit_tablet inherit_phone\"  data-border-radius=\"15px\" data-shadow=\"medium_depth\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap column-bg-layer\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div id=\"fws_68501c99d4e89\" class=\"wpb_row vc_row-fluid vc_row\" data-column-margin=\"default\" data-midnight=\"dark\">\n<div class=\"row_col_wrap_12 col span_12 dark left\">\n<div class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<div dir=\"auto\" data-testid=\"conversation-turn-13\">\n<div dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"fab0d784-b00e-476a-b992-eef204d86c1e\">\n<h2>Why Google is still the best place for your reviews<\/h2>\n<p>Despite the rise of conversational AI, niche social networks and delivery apps, Google is still three steps ahead:<\/p>\n<h3>Omnipresence of ecosystems<\/h3>\n<p>Chrome, Android, Maps, YouTube, Gmail, Waze: each product silently feeds the Mountain View database. A customer searches for a recipe for soft-boiled eggs on YouTube? The algorithm remembers that he likes French cuisine and, on his next trip, will spontaneously suggest bistronomic restaurants.<\/p>\n<h3>Focus on real-time local search<\/h3>\n<p>Since the update <strong>Vicinity<\/strong> (December 2023), Google will weight distance and geographical relevance even more finely. If it's raining in Paris on a Sunday evening, a user typing in \u00abfish tasting menu\u00bb won't just get restaurants in the neighbourhood: Maps will also take into account traffic jams, disruptions on the RATP and the availability of VTCs. As a result, the algorithm automatically eliminates establishments that are inaccessible in less than fifteen minutes.<\/p>\n<h3>E-reputation displayed even before the first click<\/h3>\n<p>Le <strong>Knowledge Panel<\/strong> delivers, straight to the point, your rating, your prices, your services (terrace, vegan options, cigar cellar), your photos, your Google Posts and visitors' questions and answers. This showcase is displayed within 0.3 seconds of the query, well before the user has time to look at your Instagram stories or browse your responsive site.<\/p>\n<blockquote>\n<p><strong>Case study<\/strong> The \u00abLes Ch\u00eanes Verts\u00bb bistro (Lyon Croix-Rousse) was stagnating at 4.1 \u2605 and 38 reviews. After a six-week GMB project - NAP cleaning, photo shooting, automated review requests - it rose to 4.7 \u2605 and 311 reviews. The direct bookings\/platforms ratio fell from 40\/60 to 68\/32, saving 17 % in commissions in twelve months.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"hotelwebdesignpromosection\" class=\"wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex\" data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"5%\" data-bottom-percent=\"5%\">\n<div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"true\">\n<div class=\"inner-wrap row-bg-layer using-image\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69d4d588c9b9a\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row full-width-section has-row-bg-color vc_row-o-full-height vc_row-o-columns-middle vc_row-o-equal-height vc_row-flex\"  style=\"padding-top: 0px; padding-bottom: 0px; --row-bg-color: #f4f4f4;\"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop using-bg-color\"  style=\"background-color: #f4f4f4; \"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div style=\"\" class=\"vc_col-sm-5 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\" data-using-bg=\"true\" data-bg-cover=\"true\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-image-bg-wrap column-bg-layer viewport-desktop\" data-bg-pos=\"center top\" data-bg-animation=\"none\" data-bg-overlay=\"false\"><div class=\"inner-wrap\"><div class=\"column-image-bg\" style=\" background-image: url('https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/leqryljnyuq.jpg'); \"><\/div><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-1 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div style=\"margin-top: 20px; margin-bottom: 20px; \" class=\"vc_col-sm-6 wpb_column column_container vc_column_container col padding-4-percent inherit_tablet inherit_phone\" data-using-bg=\"true\" data-border-radius=\"15px\" data-padding-pos=\"all\" data-has-bg-color=\"true\" data-bg-color=\"#ffffff\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap column-bg-layer\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\" style=\"opacity: 1; background-color: #ffffff;\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<h2>Google My Business: your digital identity card<\/h2>\n<h4>Fill in each field with the precision of a master sommelier<\/h4>\n<p>A chef doesn't leave the cooking of a turbot to chance; apply the same rigour to the data in your form.<\/p>\n<ul>\n<li>\n<p><strong>Name<\/strong><br \/>Use the same version everywhere: shop window, website, social networks, invoices. The slightest deviation (\u00abRestaurant Le Jardin\u00bb vs \u00abLe Jardin Restaurant\u00bb) confuses the algorithm and dilutes your reputation.<\/p>\n<\/li>\n<li>\n<p><strong>Category<\/strong><br \/>Select the most refined: \u00abFrench gourmet restaurant\u00bb rather than \u00abRestaurant\u00bb. The right micro-category will position you in relation to the relevant competition, so you won't have to battle against the local fast-food outlets.<\/p>\n<\/li>\n<li>\n<p><strong>Short description (400 characters)<\/strong><br \/>Be concrete, sensory and experience-oriented:<\/p>\n<blockquote>\n<p>\u00abAuthentic wood-fired cuisine, ultra-local products, 600-strong wine cellar. Panoramic view of the Loire.\u00bb<br \/>Avoid empty adjectives (\u00abexceptional\u00bb, \u00abincredible\u00bb) and think about geographical keywords.<\/p>\n<\/blockquote>\n<\/li>\n<li>\n<p><strong>Contact details<\/strong><br \/>- Click-to-call telephone.<br \/>- Dedicated e-mail address (<a class=\"cursor-pointer\" rel=\"noopener\">contact@nomduresto.fr<\/a>).<br \/>- URL leading directly to the booking page; avoid the home page if it requires four extra clicks.<\/p>\n<\/li>\n<\/ul>\n<h4>Proof through images: tell your story without a filter<\/h4>\n<p>A file rich in meticulous visuals captures up to <strong>35 %<\/strong> additional clicks. Structure your gallery like a visual tasting menu:<\/p>\n<ul>\n<li>\n<p><strong>Fa\u00e7ade, day and night<\/strong><br \/>Reassure people that the area is accessible and safe.<\/p>\n<\/li>\n<li>\n<p><strong>Room<\/strong><br \/>Frame the atmosphere rather than empty tables: low light on a bouquet, the reflection of crystal glassware, the silhouette of a waiter.<\/p>\n<\/li>\n<li>\n<p><strong>Signature dishes<\/strong><br \/>Priority to natural light or indirect flash, never saturated Instagram filters. The product comes first, the style follows.<\/p>\n<\/li>\n<li>\n<p><strong>Team<\/strong><br \/>A smiling chef at the pass, a concentrated brigade: the human touch reassures and creates a bond.<\/p>\n<\/li>\n<\/ul>\n<blockquote>\n<p><strong>Field tips<\/strong> - Plan a quarterly two-hour photoshoot before the service: the kitchen in full swing, preparation, a masterful shot. In this way, you can feed your website, Instagram and the local press all in one go.<\/p>\n<\/blockquote>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69d4d588caadd\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex vc_row-o-content-middle  reverse_columns_column_tablet reverse_columns_column_phone\"  style=\"padding-top: 30px; padding-bottom: 30px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-6 wpb_column column_container vc_column_container col boxed padding-3-percent inherit_tablet inherit_phone\"  data-border-radius=\"3px\" data-shadow=\"small_depth\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap column-bg-layer\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"nectar-fancy-ul\" data-list-icon=\"fa fa-check\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<h2>Trigger a flood of five-star reviews<\/h2>\n<p>In gastronomy, as in music, it's all a question of tempo. Ask, remind, thank: three movements for an e-reputation symphony.<\/p>\n<h4>The right moment: emotions still running high<\/h4>\n<p>The guest has just left the table, and the taste buds are still quivering: send a personalised text message within the hour, including a short link. Most catering CRMs (SevenRooms, Zenchef, TheFork Manager) trigger this message automatically when the bill closes.<\/p>\n<h4>Discreet but recurrent reminders<\/h4>\n<ul>\n<li>\n<p><strong>QR code<\/strong> on the note or coaster.<\/p>\n<\/li>\n<li>\n<p><strong>E-mail D+1<\/strong> thank-you note: \u00abWe'd love to hear what you think in 30 seconds\u00bb.<\/p>\n<\/li>\n<li>\n<p><strong>Instagram Story<\/strong> of the following day: Boomerang of the chef preparing a dessert, swipe-up to the \u00abLeave a comment\u00bb area.<\/p>\n<\/li>\n<\/ul>\n<p>Set aside a weekly slot to check that each link is working. Nothing is more frustrating than a broken CTA.<\/p>\n<h4>Reward without corruption<\/h4>\n<p>Legally, you cannot buy a review. However, you can reward commitment:<\/p>\n<ul>\n<li>\n<p>Signature dessert on next visit.<\/p>\n<\/li>\n<li>\n<p>Access to an \u00abhors carte\u00bb menu (private club effect).<\/p>\n<\/li>\n<li>\n<p>Invitation to a food and wine matching workshop.<\/p>\n<\/li>\n<\/ul>\n<p>The important thing is to offer the same consideration for a detailed review - whether complimentary or critical - in order to remain within the bounds of the conditions of use.<\/p>\n <\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-6 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"img-with-aniamtion-wrap\" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"fade-in\" >\n      <div class=\"inner\">\n        <div class=\"hover-wrap\"> \n          <div class=\"hover-wrap-inner\">\n            <a href=\"https:\/\/www.manoirdelacroixsaintlouis.fr\/\" target=\"_blank\" class=\"\">\n              <img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy\" data-delay=\"0\" height=\"784\" width=\"1552\" data-animation=\"fade-in\" src=\"https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/Fiche-google-hwd.png\" alt=\"google advice\" srcset=\"https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/Fiche-google-hwd.png 1552w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/Fiche-google-hwd-300x152.png 300w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/Fiche-google-hwd-1024x517.png 1024w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/Fiche-google-hwd-768x388.png 768w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/Fiche-google-hwd-1536x776.png 1536w\" sizes=\"auto, (max-width: 1552px) 100vw, 1552px\" \/>\n            <\/a>\n          <\/div>\n        <\/div>\n        \n      <\/div>\n      <\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69d4d588cba61\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex vc_row-o-content-middle  reverse_columns_column_tablet reverse_columns_column_phone\"  style=\"padding-top: 30px; padding-bottom: 30px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-6 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"img-with-aniamtion-wrap\" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"fade-in\" >\n      <div class=\"inner\">\n        <div class=\"hover-wrap\"> \n          <div class=\"hover-wrap-inner\">\n            <a href=\"https:\/\/www.manoirdelacroixsaintlouis.fr\/\" target=\"_blank\" class=\"\">\n              <img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy\" data-delay=\"0\" height=\"1067\" width=\"1600\" data-animation=\"fade-in\" src=\"https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2025\/06\/cckf4tshauw.jpg\" alt=\"google advice\" srcset=\"https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2025\/06\/cckf4tshauw.jpg 1600w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2025\/06\/cckf4tshauw-300x200.jpg 300w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2025\/06\/cckf4tshauw-1024x683.jpg 1024w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2025\/06\/cckf4tshauw-768x512.jpg 768w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2025\/06\/cckf4tshauw-1536x1024.jpg 1536w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2025\/06\/cckf4tshauw-18x12.jpg 18w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2025\/06\/cckf4tshauw-900x600.jpg 900w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/>\n            <\/a>\n          <\/div>\n        <\/div>\n        \n      <\/div>\n      <\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-6 wpb_column column_container vc_column_container col boxed padding-3-percent inherit_tablet inherit_phone\"  data-border-radius=\"3px\" data-shadow=\"small_depth\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap column-bg-layer\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"nectar-fancy-ul\" data-list-icon=\"fa fa-check\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<h2>Handling negative reviews like an orchestra conductor<\/h2>\n<p>The pianissimo of an acerbic comment can quickly cover the whole score if left unanswered.<\/p>\n<h4>The 90-minute rule<\/h4>\n<p>Answer within an hour and a half. No hasty justification, but a three-step structure:<\/p>\n<ul>\n<li><strong>Empathy :<\/strong> \u00abWe understand your disappointment with the cooking of the sea bass.\u00bb<\/li>\n<li><strong>Responsibility :<\/strong> \u00abIt seems our standards weren't met that night.\u00bb<\/li>\n<li><strong>Solution:<\/strong> \u00abI invite you to come back and try our tasting menu, pearly cooking guaranteed, accompanied by a complimentary wine pairing.\u00bb<\/li>\n<\/ul>\n<p>A calm, factual tone reassures the silent audience, who read the answers but never write.<\/p>\n<h4>Turning a complaint into an opportunity to shine<\/h4>\n<p>According to BrightLocal, <strong>68 %<\/strong> of customers revise their rating after a satisfactory response. Remind them: \u00abIf your perception is different after your next visit, don't hesitate to update your review\u00bb. This shows your confidence in your capacity for continuous improvement.<\/p>\n <\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69d4d588cc81c\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex vc_row-o-content-middle  reverse_columns_column_tablet reverse_columns_row_phone\"  style=\"padding-top: 30px; padding-bottom: 30px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-6 wpb_column column_container vc_column_container col boxed padding-3-percent inherit_tablet inherit_phone\"  data-border-radius=\"3px\" data-shadow=\"small_depth\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap column-bg-layer\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"nectar-fancy-ul\" data-list-icon=\"fa fa-check\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<h2>Staying above 4.5: loyalty first and foremost<\/h2>\n<p>Out of 1,000 records analysed, a score of less than 3.5 \u2605 will scare you away <strong>60 %<\/strong> prospects. But maintaining a <strong>4,6 \u2605<\/strong> is not just a contest of likes; it's a virtuous circle.<\/p>\n<h3>5.1 Ambassador programme<\/h3>\n<p>Loyalty + challenge: an \u00abAmbassadeur Maison\u00bb badge is awarded after three visits and three detailed reviews. In exchange, you get priority booking for truffle evenings and an early tasting of the new arrivals. The regulars see it as a role-playing game, while you gain consistency and authenticity.<\/p>\n<h3>5.2 Weekly Google Posts<\/h3>\n<ul>\n<li>\n<p>Monday: announcement of the new homemade sourdough bread.<\/p>\n<\/li>\n<li>\n<p>Thursday: food and wine pairings devised by the sommelier.<\/p>\n<\/li>\n<li>\n<p>Saturday: backstage photo of the morning's fishing.<\/p>\n<\/li>\n<\/ul>\n<p>These micro-narratives feed the algorithm and remind subscribers that the company is innovating.<\/p>\n<h3>5.3 Quarterly audit &amp; continuous improvement<\/h3>\n<ul>\n<li>\n<p><strong>Measure<\/strong> Track CTR, \u00abItinerary\u00bb clicks, call requests, table conversions.<\/p>\n<\/li>\n<li>\n<p><strong>Analysis<\/strong> Identify the seasonality of negative reviews (summer service, new autumn menu).<\/p>\n<\/li>\n<li>\n<p><strong>Action<\/strong> Training the team, adjusting the map, modifying the processes.<\/p>\n<\/li>\n<li>\n<p><strong>Review<\/strong> Communicate publicly \u00abWhat we have improved thanks to your comments\u00bb. Humility is empowering.<\/p>\n<\/li>\n<\/ul>\n <\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-6 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"img-with-aniamtion-wrap\" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"fade-in\" >\n      <div class=\"inner\">\n        <div class=\"hover-wrap\"> \n          <div class=\"hover-wrap-inner\">\n            <a href=\"https:\/\/www.manoirdelacroixsaintlouis.fr\/\" target=\"_blank\" class=\"\">\n              <img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy\" data-delay=\"0\" height=\"163\" width=\"500\" data-animation=\"fade-in\" src=\"https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/note-google-5-etoiles.jpg\" alt=\"\" srcset=\"https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/note-google-5-etoiles.jpg 500w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/note-google-5-etoiles-300x98.jpg 300w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/note-google-5-etoiles-18x6.jpg 18w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\n            <\/a>\n          <\/div>\n        <\/div>\n        \n      <\/div>\n      <\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69d4d588cd931\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex vc_row-o-content-middle  reverse_columns_column_tablet reverse_columns_column_phone\"  style=\"padding-top: 30px; padding-bottom: 30px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-6 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"img-with-aniamtion-wrap\" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"fade-in\" >\n      <div class=\"inner\">\n        <div class=\"hover-wrap\"> \n          <div class=\"hover-wrap-inner\">\n            <a href=\"https:\/\/www.manoirdelacroixsaintlouis.fr\/\" target=\"_blank\" class=\"\">\n              <img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy\" data-delay=\"0\" height=\"280\" width=\"498\" data-animation=\"fade-in\" src=\"https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/09\/agence-google-hotels.gif\" alt=\"\"  \/>\n            <\/a>\n          <\/div>\n        <\/div>\n        \n      <\/div>\n      <\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-6 wpb_column column_container vc_column_container col boxed padding-3-percent inherit_tablet inherit_phone\"  data-border-radius=\"3px\" data-shadow=\"small_depth\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap column-bg-layer\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"nectar-fancy-ul\" data-list-icon=\"fa fa-check\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<h3>30 days to tame GMB\u00ab action plan\u00bb<\/h3>\n<p><strong>Week 1: audit &amp; optimisation<\/strong><\/p>\n<ul>\n<li>\n<p>Check NAP (Name, Address, Phone) consistency on all platforms.<\/p>\n<\/li>\n<li>\n<p>Rewrite the description and include your top three keywords (e.g. \u00abNantes gourmet restaurant\u00bb).<\/p>\n<\/li>\n<\/ul>\n<p><strong>Week 2: visual production<\/strong><\/p>\n<ul>\n<li>\n<p>Natural light photo shoot + 15-second vertical videos for Reels and TikTok.<\/p>\n<\/li>\n<li>\n<p>Select 10 shots for the GMB page, 20 for Instagram and 5 for the local press.<\/p>\n<\/li>\n<\/ul>\n<p><strong>Week 3: automation of requests for advice<\/strong><\/p>\n<ul>\n<li>\n<p>Set up SMS + post-visit e-mail with short link.<\/p>\n<\/li>\n<li>\n<p>Test the route on an internal number before general distribution.<\/p>\n<\/li>\n<\/ul>\n<p><strong>Week 4: public engagement<\/strong><\/p>\n<ul>\n<li>\n<p>Respond to all notices (old and new).<\/p>\n<\/li>\n<li>\n<p>Publish a Google Post \u00abWhite truffle menu\u00bb with an availability date.<\/p>\n<\/li>\n<li>\n<p>Analyse the increase in \u00abItinerary\u00bb or \u00abCall\u00bb clicks using the integrated statistics.<\/p>\n<\/li>\n<\/ul>\n<blockquote>\n<p><strong>Focus ROI<\/strong> - A restaurant in Bordeaux with 48 covers applied this plan: in 30 days, it went from 4.3 to 4.7 stars, gained 112 new reviews and 18 % in additional direct bookings, reducing its dependence on commissioned platforms.<\/p>\n<\/blockquote>\n <\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69d4d588ce4b9\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row vc_row-o-equal-height vc_row-flex  reverse_columns_column_phone\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-4 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-border-radius=\"15px\" data-shadow=\"small_depth\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap column-bg-layer\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"img-with-aniamtion-wrap\" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"fade-in\" >\n      <div class=\"inner\">\n        <div class=\"hover-wrap\"> \n          <div class=\"hover-wrap-inner\">\n            <img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy\" data-delay=\"0\" height=\"850\" width=\"1280\" data-animation=\"fade-in\" src=\"https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/3677258.jpg\" alt=\"\" srcset=\"https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/3677258.jpg 1280w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/3677258-300x199.jpg 300w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/3677258-1024x680.jpg 1024w, https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/3677258-768x510.jpg 768w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/>\n          <\/div>\n        <\/div>\n        \n      <\/div>\n    <\/div><div class=\"nectar-cta  alignment_tablet_default alignment_phone_default display_tablet_inherit display_phone_inherit\" data-color=\"default\" data-using-bg=\"false\" data-style=\"see-through\" data-display=\"block\" data-alignment=\"center\" data-text-color=\"custom\" style=\"--nectar-text-color: #acb9ca; --nectar-button-color: var(--nectar-default); --nectar-icon-gap: 10px; \"><h4 style=\"color: #acb9ca;\"> <span class=\"text\">A free quote from digital marketing experts? <\/span><span class=\"link_wrap\" ><a  class=\"link_text\" role=\"button\" href=\"https:\/\/hotel-webdesign.com\/en\/contact\/\">Get a free quote now!<span class=\"arrow\"><\/span><\/a><\/span><\/h4><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<h3>Essential resources<\/h3>\n<ul>\n<li>\n<p><a href=\"https:\/\/statcounter.com\/\"><strong>Statcounter<\/strong><\/a> for search engine market share.<\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/www.brightlocal.com\/research\/local-consumer-review-survey\/\"><strong>BrightLocal - Local Consumer Review Survey 2025<\/strong><\/a> Annual analysis of the power of local opinions.<\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/hotel-webdesign.com\/en\/\"><strong>Guide \u00abPhotographing your establishment without a professional studio\u00bb<\/strong><\/a> 20 pages, equipment checklists, framing tips.<\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/hotel-webdesign.com\/en\/\"><strong>Blog Hotel Web Design<\/strong><\/a> Feedback, anonymised GMB audits, interviews with restaurateurs.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p style=\"text-align: left;\">Contact us now for a free quote.<\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"hotelwebdesignpromosection\"  data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"5%\" data-bottom-percent=\"5%\"  class=\"wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex\"  style=\"padding-top: calc(100vw * 0.05); padding-bottom: calc(100vw * 0.05); \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"true\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay row-bg-layer\" style=\"background-color:#ffffff;  opacity: 0.5; \"><\/div><\/div><div class=\"nectar-shape-divider-wrap\" style=\" height:50px;\"  data-height=\"50\" data-front=\"true\" data-style=\"mountains\" data-position=\"top\" ><svg class=\"nectar-shape-divider\" fill=\"#ffffff\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 300\" preserveaspectratio=\"none\">\n          <path d=\"M 1014 264 v 122 h -808 l -172 -86 s 310.42 -22.84 402 -79 c 106 -65 154 -61 268 -12 c 107 46 195.11 5.94 275 137 z\"><\/path>   <path d=\"M -302 55 s 235.27 208.25 352 159 c 128 -54 233 -98 303 -73 c 92.68 33.1 181.28 115.19 235 108 c 104.9 -14 176.52 -173.06 267 -118 c 85.61 52.09 145 123 145 123 v 74 l -1306 10 z\"><\/path>\n          <path d=\"M -286 255 s 214 -103 338 -129 s 203 29 384 101 c 145.57 57.91 178.7 50.79 272 0 c 79 -43 301 -224 385 -63 c 53 101.63 -62 129 -62 129 l -107 84 l -1212 12 z\"><\/path>\n          <path d=\"M -24 69 s 299.68 301.66 413 245 c 8 -4 233 2 284 42 c 17.47 13.7 172 -132 217 -174 c 54.8 -51.15 128 -90 188 -39 c 76.12 64.7 118 99 118 99 l -12 132 l -1212 12 z\"><\/path>\n          <path d=\"M -12 201 s 70 83 194 57 s 160.29 -36.77 274 6 c 109 41 184.82 24.36 265 -15 c 55 -27 116.5 -57.69 214 4 c 49 31 95 26 95 26 l -6 151 l -1036 10 z\"><\/path> <\/svg><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col boxed padding-2-percent inherit_tablet inherit_phone\"  data-border-radius=\"15px\" data-shadow=\"medium_depth\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap column-bg-layer\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div id=\"fws_68501c99d4e89\" class=\"wpb_row vc_row-fluid vc_row\" data-column-margin=\"default\" data-midnight=\"dark\">\n<div class=\"row_col_wrap_12 col span_12 dark left\">\n<div class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<div dir=\"auto\" data-testid=\"conversation-turn-13\">\n<div dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"fab0d784-b00e-476a-b992-eef204d86c1e\">\n<h2 data-start=\"10753\" data-end=\"10818\">Beyond 30 days: anchoring performance over time<\/h2>\n<h3>Week 1: audit &amp; foundations<\/h3>\n<ul>\n<li>\n<p><strong>Check NAP<\/strong> On-site consistency, networks, GMB, directories.<\/p>\n<\/li>\n<li>\n<p><strong>Description<\/strong> Integrate geolocation (\u00abNantes \u00eele de Versailles\u00bb), concept, culinary signature.<\/p>\n<\/li>\n<li>\n<p><strong>Reservation<\/strong> shortcut \/reserve activated; test the route on your mobile.<\/p>\n<\/li>\n<\/ul>\n<h3>Week 2: visual arsenal<\/h3>\n<ul data-end=\"10195\">\n<li>\n<p><strong>Photo shoots<\/strong> 60 shots, including 20 for GMB, 10 for maps and 30 for networks.<\/p>\n<\/li>\n<li data-end=\"10071\">\n<p data-end=\"10071\"><strong data-end=\"10010\">Vertical video<\/strong> 15 second teaser for Reels\/TikTok, reused in Google Post.<\/p>\n<\/li>\n<li data-start=\"10072\" data-end=\"10195\">\n<p data-start=\"10074\" data-end=\"10195\"><strong data-start=\"10074\" data-end=\"10089\">360\u00b0 tour<\/strong> Street View Trusted photographer, cost amortised in three months through increased consultation time.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"10197\" data-end=\"10238\">Week 3: automation of notices<\/h3>\n<ul data-start=\"10240\" data-end=\"10441\">\n<li data-start=\"10240\" data-end=\"10277\">\n<p data-start=\"10242\" data-end=\"10277\">Set up <strong data-start=\"10253\" data-end=\"10274\">SMS + e-mail + QR<\/strong>.<\/p>\n<\/li>\n<li data-start=\"10278\" data-end=\"10340\">\n<p data-start=\"10280\" data-end=\"10340\">Write three scripts (family, business, gastronomic).<\/p>\n<\/li>\n<li data-start=\"10341\" data-end=\"10441\">\n<p data-start=\"10343\" data-end=\"10441\">Integrating a <strong data-start=\"10355\" data-end=\"10372\">segment field<\/strong> in the PMS (couple, business, event) to adapt the message.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"10443\" data-end=\"10479\">Week 4: commitment &amp; follow-up<\/h3>\n<ul data-start=\"10481\" data-end=\"10746\">\n<li data-start=\"10481\" data-end=\"10532\">\n<p data-start=\"10483\" data-end=\"10532\">Responding to 100 % reviews, old and new.<\/p>\n<\/li>\n<li data-start=\"10533\" data-end=\"10602\">\n<p data-start=\"10535\" data-end=\"10602\">Publish a <strong data-start=\"10546\" data-end=\"10561\">Google Post<\/strong> \u00abEquinox menu\u00bb photo + description.<\/p>\n<\/li>\n<li data-start=\"10603\" data-end=\"10746\">\n<p data-start=\"10605\" data-end=\"10746\">Use Google Insights: check the \u00abBrand queries vs. discovered queries\u00bb curve. Target: +20 % of queries discovered in three months.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"hotelwebdesignpromosection\" class=\"wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex\" data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"5%\" data-bottom-percent=\"5%\">\n<div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"true\">\n<div class=\"inner-wrap row-bg-layer using-image\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69d4d588cf8ac\"  data-column-margin=\"30px\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row full-width-section vc_row-o-equal-height vc_row-flex\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"true\"><div class=\"inner-wrap row-bg-layer using-image\" ><div class=\"row-bg viewport-desktop using-image\"  style=\"background-image: url(https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/09\/google-hotel-ads.svg); background-position: left top; background-repeat: no-repeat; \"><\/div><\/div><div class=\"row-bg-overlay row-bg-layer\" style=\"background-color:#ffffff;  opacity: 0.8; \"><\/div><\/div><div class=\"nectar-shape-divider-wrap\" style=\" height:50px;\"  data-height=\"50\" data-front=\"true\" data-style=\"mountains\" data-position=\"top\" ><svg class=\"nectar-shape-divider\" fill=\"#ffffff\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 300\" preserveaspectratio=\"none\">\n          <path d=\"M 1014 264 v 122 h -808 l -172 -86 s 310.42 -22.84 402 -79 c 106 -65 154 -61 268 -12 c 107 46 195.11 5.94 275 137 z\"><\/path>   <path d=\"M -302 55 s 235.27 208.25 352 159 c 128 -54 233 -98 303 -73 c 92.68 33.1 181.28 115.19 235 108 c 104.9 -14 176.52 -173.06 267 -118 c 85.61 52.09 145 123 145 123 v 74 l -1306 10 z\"><\/path>\n          <path d=\"M -286 255 s 214 -103 338 -129 s 203 29 384 101 c 145.57 57.91 178.7 50.79 272 0 c 79 -43 301 -224 385 -63 c 53 101.63 -62 129 -62 129 l -107 84 l -1212 12 z\"><\/path>\n          <path d=\"M -24 69 s 299.68 301.66 413 245 c 8 -4 233 2 284 42 c 17.47 13.7 172 -132 217 -174 c 54.8 -51.15 128 -90 188 -39 c 76.12 64.7 118 99 118 99 l -12 132 l -1212 12 z\"><\/path>\n          <path d=\"M -12 201 s 70 83 194 57 s 160.29 -36.77 274 6 c 109 41 184.82 24.36 265 -15 c 55 -27 116.5 -57.69 214 4 c 49 31 95 26 95 26 l -6 151 l -1036 10 z\"><\/path> <\/svg><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div style=\"margin-top: 8%; margin-bottom: 5%; \" class=\"vc_col-sm-12 wpb_column column_container vc_column_container col boxed no-extra-padding inherit_tablet inherit_phone\"  data-border-radius=\"15px\" data-shadow=\"medium_depth\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap column-bg-layer\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element  vc_custom_1750323442686\" >\n\t<h2>Conclusion: the digital shop window that works while you're on duty<\/h2>\n<p data-start=\"13005\" data-end=\"13450\">A great restaurant orchestrates the smallest details: tablecloths, polished silverware, service temperature down to the degree. Your Google My Business listing should reflect the same quest for excellence. Properly managed, it becomes your virtual butler: it welcomes, reassures, advises, converts, builds loyalty... and all this 24 hours a day. Neglect it, and you'll be letting your competitors prepare their finest dishes in the minds of your prospects.<\/p>\n<p data-start=\"13452\" data-end=\"13686\">Would you rather spend your mornings tasting smoked butter than responding to opinions? <strong data-start=\"13545\" data-end=\"13587\">Entrust us with your digital reputation<\/strong>. We'll handle algorithms, scripts and KPIs like you handle pans, thermometers and siphons.<\/p>\n<p data-start=\"13688\" data-end=\"13832\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"13688\" data-end=\"13720\">Request your free audit<\/strong> - The only thing it will cost you is a shared espresso, and maybe a chocolate chip for the road.<\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"How can you keep good reviews on your Google listing?   How to master Google My Business in 2025: customer reviews, e-reputation and sales If your business doesn't have a...","protected":false},"author":1,"featured_media":7695,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"Avis","_yoast_wpseo_title":"%%title%% %%page%%","_yoast_wpseo_metadesc":"Techniques et conseils pour conserver de bons avis sur votre fiche Google my Business et faire rayonner votre \u00e9tablissement.","_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-image":"","_nectar_header_bg":"https:\/\/hotel-webdesign.com\/wp-content\/uploads\/2022\/07\/ememmpuojlw.jpg","_nectar_header_bg_height":430,"_hwd_blog_posteur":"","footnotes":"","_yoast_wpseo_twitter-title":"","_yoast_wpseo_twitter-image":""},"categories":[95,1072,106],"tags":[187,185,186],"class_list":{"0":"post-10189","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-actualite-hoteliere","8":"category-channels-manager","9":"category-conseils-communication-hotel","10":"tag-agence-hotel-wordpress","11":"tag-creation-site-wordpress","12":"tag-site-wordpress-pour-restaurant"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment conserver de bon avis sur sa fiche Google ?<\/title>\n<meta name=\"description\" content=\"Techniques et conseils pour conserver de bons avis sur votre fiche Google my Business et faire rayonner votre \u00e9tablissement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotel-webdesign.com\/en\/how-to-keep-good-reviews-on-your-google-page\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment conserver de bon avis sur sa fiche Google ?\" \/>\n<meta property=\"og:description\" content=\"Techniques et conseils pour conserver de bons avis sur votre fiche Google my Business et faire rayonner votre \u00e9tablissement.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hotel-webdesign.com\/en\/how-to-keep-good-reviews-on-your-google-page\/\" \/>\n<meta property=\"og:site_name\" content=\"Cr\u00e9ation Site H\u00f4tellerie &amp; Tourisme | Hotel Web Design\" \/>\n<meta property=\"article:publisher\" 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